Bigs H&H OÜ is committed to protecting the privacy of its clients. The company’s online activities comply with all relevant regulations and applicable legislation of the European Union and the Republic of Estonia.

Processing of Personal Data

The controller of personal data processed on the website https://bigshh.ee/ is Bigs H&H OÜ.

Types of Personal Data Processed

The Bigs H&H OÜ website processes the following personal data:

• name, telephone number, and email address;

• customer support data.

Purpose of Processing Personal Data

Personal data such as email address, telephone number, and customer name are processed for the purpose of resolving matters related to the provision of services (customer support).

The website user’s IP address and other network identifiers are processed for the provision of the website as an information society service and for compiling website usage statistics.

Legal Basis

Personal data is processed for the performance of a contract concluded with the customer.

Personal data is also processed to comply with a legal obligation (e.g. accounting and resolving consumer disputes).

Recipients of Personal Data

Personal data is disclosed to the website’s customer support service for managing purchases and purchase history and for resolving customer-related issues.

Personal data may be disclosed to IT service providers if necessary to ensure the functionality of the website or data hosting.

Security and Access to Data

Personal data is stored on servers operated by Zone Media OÜ, located within a Member State of the European Union or in a country that has acceded to the European Economic Area. Data may also be transferred to countries that the European Commission has assessed as having an adequate level of data protection, as well as to U.S. companies that have joined the Privacy Shield framework.

Access to personal data is granted to website employees who require it to resolve technical issues related to website use and to provide customer support services.

The website implements appropriate physical, organizational, and technical security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.

The transfer of personal data to authorized processors of the website takes place on the basis of contracts concluded with such processors. Authorized processors are required to ensure appropriate safeguards when processing personal data.

Access to and Correction of Personal Data

Users may access and correct their personal data through the website’s customer support service.

Withdrawal of Consent

If personal data is processed on the basis of the customer’s consent, the customer has the right to withdraw consent at any time by notifying customer support via email.

Data Retention

Personal data required for customer support purposes is retained for one year.

Deletion of Personal Data

To request the deletion of personal data, please contact customer support via email. Requests for deletion will be responded to no later than one month after receipt, and the timeframe for data deletion will be specified.

Data Portability

Requests for the transfer of personal data submitted by email will be responded to no later than one month after receipt. Customer support will verify the identity of the requester and inform them of the personal data subject to transfer.

Dispute Resolution

Disputes related to the processing of personal data are resolved through customer support via email at info@bigs.ee.
The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).